Our Policies
Shipping
We currently ship within Canada and to the United States.
Estimated Shipping Times & Rates
Canada Standard Shipping
• 3–5 business days
• Free on orders over $75 CAD
• $4.99 CAD flat-rate shipping across Canada on orders under $75 CAD
United States Standard Shipping
• Estimated delivery: 5–8 business days
• Free shipping on orders over $100 USD
• $7.99 USD flat-rate shipping on orders under $100 USD
• Any applicable import duties are covered by us!
Please note that shipping times are estimates and may vary depending on your location, carrier delays, weekends, and holidays.
Returns & Order Issues
If there’s an issue with your order, please email us at hello@matchamornings.ca within 30 days of receiving it. We’ll review the issue and do our best to make it right.
If a return is approved, return shipping costs are the customer’s responsibility. We recommend using a trackable shipping service, as we cannot guarantee that returned items will be received.
Our support team aims to respond within 24 hours, Monday to Friday, or on the next business day if you contact us over a weekend or holiday.
During busy periods, replies may take a little longer, but we’ll get back to you as soon as we can.
Non-Returnable Items
Because matcha is a consumable product, we generally cannot accept returns or offer refunds on broken seal or opened matcha products.
We also cannot accept returns on used accessories.
Sale items and gift cards are always final sale.
If you’re unsure whether your item qualifies, please reach out and we’ll be happy to help.
Refunds
If a refund is approved, it will be issued to your original payment method.
Please note that it may take a few business days for your bank or credit card provider to process and post the refund.
Other Questions
For answers to common questions, please visit our FAQ page.